If you purchased a iPhone XS, iPhone XS Max, or iPhone XR battery case between January and October 2019 and it sucks, good news! Apple just launched a program that will replace it for free.
It's called the Smart Battery Replacement Program, and Apple gives it the rundown on its website. If the battery case does not charge when plugged into power or it just does not charge the iPhone at all, you can go to Apple (or an Apple-approved service provider) to get it replaced.
"Apple has determined that some Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR may experience charging issues," the site reads. "This is not a safety issue and Apple or an Apple Authorized Service Provider will replace eligible battery cases, free of charge." Read more...More about Tech, Apple, Iphone, Smart Battery Case, and Tech